Welcome to our FAQs page, where we address common queries to provide you with quick and accurate answers. Whether you’re curious about warranty coverage, product features, or troubleshooting tips, you’ll find helpful information here. Explore our comprehensive list of frequently asked questions to gain insights into our products and services.
Do I need to send my equipment for repairs?
Yes, it’s essential to send the damaged parts of your equipment for repairs. If your equipment malfunctions, we’ll provide you with clear instructions on how to send it to our MPW repair facility.
Upon receipt of your equipment, we will promptly proceed with the necessary repairs
What is the procedure if the repair facility is unable to repair my equipment?
If your equipment cannot be repaired, we will issue you a check reflecting the current market value of the parts your equipment
What do the standard and accidental warranties not cover?
These warranties do not cover:
- Intentional damage.
- Complete submersion of your laptop underwater.
- Cases involving lost or stolen laptops.
What does the equipment accidental warranty cover?
The equipment accidental warranty covers drops under 6 feet and liquid spills on the equipment. This coverage complements the standard warranty, ensuring that all hardware malfunctions are fully covered
What does the MPW standard equipment extended warranty cover?
This standard extended warranty includes 100% parts and labor coverage. This warranty covers any and all hardware failure, so long as it was not caused by accidental damage.
I’m selling my equipment, can I transfer my warranty to the new owner?
Yes, you can transfer your warranty to a new owner. Please contact us by calling 1 (800) 690-9660, and our customer experience team will assist you in the transfer process. A small $30.00 transfer fee applies.
I have a one year manufacturer’s warranty on my equipment, when does my coverage start?
Your contract and coverage starts after the first year of your manufacturer’s warranty is over. As soon as that first year is over, we’ve got you covered.